You can return any unwanted items back to us, as long as the item is unworn and the tag is attached to the item within 14 days of the item being delivered to you and we'll give you a full refund by way of the original payment method.

Unfortunately we do not offer a free returns service, you would need to cover the cost of returning any items. 

Please be advised that you will not receive a refund for your original shipping costs as this pays for couriers to collect your parcel and deliver this to you. We aim to refund you within 5 days of having received the returned item. 

Please note, we don't accept returns for unwanted items after 14 days from delivery. If you try to make a return, we will have to send it back to the delivery address from your original order and ask you to cover the delivery costs.

 

RETURNS ADDRESS:

Kind Vibe
Unit 44
Longsight Business Park
Hamilton Road
Manchester
M13 0PD

United Kingdom

Extended Return Period for Christmas Presents. 

Any items purchased from the 8th-22nd of December have until the 6th of January for the items to be returned to us for a refund. All items must be unworn and the tag is attached to the item to be eligible.

We recommend you send all returns Signed For/Tracked as we cannot be held accountable for items lost in the post.

 

Return Conditions: 

Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition with original packaging, this includes shoe boxes. Once the tag has been removed the item is no longer eligible to be returned. All goods will be inspected upon return. Any unwanted items must be returned to in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be refunded. The goods are your responsibility until they reach us, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging). We cannot issue a refund until we have received your item.

Postage costs are non-refundable.

We’re really sorry if you’ve received a faulty/wrong item(s).

On a rare occasion that you receive a faulty item, please ensure that you email cs@kindvibe.co.uk prior to sending the item back. Please attach images where possible of the faulty item to any emails sent to us. We cannot refund faulty item which we have not been informed about prior to receiving the returns. We also reserves the right to refuse to refund a faulty item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.

 

Returning of faulty/wrong item(s)

We will provide you a prepaid label to send the faulty item(s) back to us.